Shipping Policy

Orders fulfillment

Typically, an order is fulfilled within 3-8 business days before it is shipped out. 

During times of high demand, such as new product releases or sales events, shipping may take a bit longer.

Our products are shipped from various fulfillment centres worldwide (CA, US, EU, CN) depending on stock availability. New and personalized products shipped from the production site in China.

Delivery time

The actual delivery time frames provided are estimates and not guarantees. Actual transit times may vary depending on factors such as the shipping location, weather conditions, and customs inspections.

While we make every effort to ensure timely delivery, we cannot be held responsible for any delays caused by third parties.

Delivery timeframes for orders dispatched from our production site in Canada:

• Canada - 3 to 5 business days
• USA - 6 to 12 business days

Delivery timeframes for orders dispatched from our production site in US:

• Canada - 6 to 12 business days
• USA - 3 to 5 business days

Delivery timeframes for orders dispatched from our production site in China:

• Canada - 7 to 14 business days
• USA - 7 to 14 business days

Free shipping

We offer free shipping on orders over $100, exclusive of taxes for the following countries: 

Australia, Austria, Belgium, Cambodia, Canada, Czechia, Denmark, Estonia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Israel, Ireland, Italy, Japan, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Spain, South Korea, Sweden, Taiwan, Thailand, United Kingdom, United States, Vietnam.

Customs taxes

When you place an order for goods, you may be required to pay import duties and taxes once the goods arrive in your country. We cannot be held responsible for such charges, nor can we provide any estimates or calculations for them. It is the recipient's responsibility to pay for these charges.

If you are purchasing goods internationally, we recommend that you contact your local customs authorities to learn more about the costs and procedures involved. As the purchaser of the goods, you will also be considered the importer of record and should ensure that your purchase complies with all laws and regulations in the destination country.

Please keep in mind that your goods may be inspected by customs officials upon arrival, and we cannot guarantee that the packaging will be free of any signs of tampering.